Privacy Policy
Last Updated: January 2025
ChannelXFlow ("we", "our", or "us") operates the channelxflow.com website and related services. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our services and the choices you have associated with that data.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our service to you.
Types of Information We Collect:
- Account Information: When you create an account, we collect your name, email address, password, and profile information.
- Course Data: We collect information about courses you enroll in, progress tracking, assignments, and grades.
- Usage Data: We automatically collect information about how you interact with our platform, including pages visited, time spent, and features used.
- Payment Information: When applicable, we collect payment details through secure payment processors. We do not store credit card information directly.
- Communication Data: We collect information when you contact us, submit forms, or participate in surveys.
- Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
2. Use of Information
ChannelXFlow uses the collected information for various purposes:
- Providing and maintaining our services
- Processing your transactions and sending related information
- Sending you technical alerts and support messages
- Responding to your inquiries and comments
- Personalizing your learning experience
- Analyzing platform usage to improve our services
- Detecting and preventing fraudulent activities
- Complying with legal obligations
3. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
We implement industry-standard security measures including:
- Encryption of data in transit using SSL/TLS protocols
- Secure password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Limited access to personal information by authorized personnel only
- Secure backup and disaster recovery procedures
4. Data Retention
ChannelXFlow will retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting us. We will retain certain information as required by law or for legitimate business purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our platform
- Marketing Cookies: Track interactions for targeted communications
You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.
6. Third-Party Services
ChannelXFlow may use third-party service providers for payment processing, email communications, analytics, and hosting. These providers are contractually obligated to use your information only as necessary to provide services to us and maintain confidentiality.
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing any personal information.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Opt-out of marketing communications
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@channelxflow.com
- Mailing Address: Bangkok, Thailand
- Phone: +66 (0) 2 123-4567
This Privacy Policy was last updated in January 2025 and is effective as of that date.